Return Policy
Click here to start a return or exchange through our Returns Portal.
Return requests must be submitted within ten (10) days of delivery. Once approved, the item must be dropped off within seven (7) days of initiating your return.
Please reuse original packaging, or choose a box of similar size for the return.
RETURN CRITERIA
- Domestic orders only.
- Product unworn, unwashed, unaltered, and have the original yellow tag attached.
- Product free of makeup, deodorant, fragrance, or any other residue.
- Product not used for photography, events, or promotional purposes.
- All returns must be submitted for approval via our Return Portal. Items returned without prior approval will be returned to sender.
- Final sale items, made-to-order styles, items purchased during a showroom appointment, and earrings are not eligible for return.
REFUND OPTIONS
Original Payment Method – $15 processing fee.
Store Credit – No fee, never expires.
DOMESTIC RETURNS
A free USPS return label is provided for eligible returns.
INTERNATIONAL RETURNS
We do not accept international returns. All sales are final.
PROCESSING TIME
Please allow 3–5 business days for processing after we receive your return. Bank processing times may vary.
Need help with a return? Please reach out to orders@bronxbanco.com and our team will be happy to assist you!